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Call 112 in an immediate emergency and 116117 when you need advice on acute health problems. They both serve 24/7.

Central Rescue Station
Agricolankatu 15
00530 Helsinki
P.O. Box 112, 00099 City of Helsinki
Telephone exchange +358 9 310 1651, weekdays at 8–16.15
Fax: +358 9 310 30029
Communications email:
Location on the map

Situation Centre 24/7, tel. +358 9 310 30150
On-call fire safety inspector
tel. +358 9 310 31203, weekdays at 9–11 and 12–14, weekdays at 9–15
Email addresses are in the format of

Give feedback to the Rescue Department with an electronic form (you will proceed to the City of Helsinki feedback service).

City of Helsinki Registrar’s Office
The City of Helsinki has a single shared Registrar’s Office for the entire City. The Registrar's Office provides information on the processing phases of pending administrative matters and decisions throughout the process.

The City of Helsinki Registrar’s Office handles the official mails addressed to the Rescue Department, the Social Services, Health Care and Rescue Services Committee and the Rescue Services Sub-committee. You can submit documents to the Registrar’s Office by paper mail, electronically or by leaving them in the mailbox in the City Hall lobby.

Street address:
Pohjoisesplanadi 11-13 00170Helsinki
Puhelinnumero: 09 310 13700

Opening hours:
The customer service of the Registrar’s Office is open on weekdays at 8.15–16.15 by phone at +358 9 310 13700 and by email at

Postal address: P.O. Box 10, 00099 City of Helsinki
More information on the City of Helsinki’s website.
Contact information for Helsinki’s contract fire brigades on the Helsinki service map.

More contact information:

Fire and safety instructors
For media
Rescue stations

The Rescue Department uses the City of Helsinki’s framework contracts and the city’s contract suppliers for most of its procurements. In matters related to the procurement of daily consumer goods and in cases of ongoing procurement, you can turn to the security of supply services of the Rescue Department.

Fleet Manager
puh. 09 310 31470
Head of Security of Supply
puh. 09 310 31400

Property maintenance of rescue stations and civil defence shelters
Contacts on weekdays at 7–15: Property Maintenance Manager, tel. +358 9 310 31120.
At other times, the Situation Centre: +358 9 310 30150.
In matters related to civil defence, you can contact us by email at

Renting of bedrock shelters
The Rescue Department rents the bedrock shelters it maintains for various purposes, such as storage and recreational use. There are about 50 civil defence shelters that can be rented, and they are located in different parts of Helsinki.

The minimum length of rental agreements is six months. In the use of the premises, the tenant must take into account the regulations concerning underground spaces. For example, repair work and hot work in a bedrock shelter are prohibited. In addition, the tenant’s operations must be planned in such a way that, in the event of a dangerous situation, the shelter can be emptied within 72 hours.

Further information: tel. +358 9 310 31169


We only accept e-invoices.
Social Services, Health Care and Rescue Services Division
Rescue Services
City of Helsinki
Business ID: 0201256-6
EDI code: 00370201256670
E-invoice operator: Basware Oyj
Operator ID: BAWCFI22
E-invoicing address: 00370201256670

Contact person: Finances Unit, tel. +358 40 334 1860.
The service and goods suppliers that do not have their own invoicing system with e-invoicing capabilities can send free e-invoices to the City of Helsinki through the supplier portal. Use of the service requires registration.

More information about the e-invoicing addresses and payment terms of the City of Helsinki: