Helpline numbers
The Emergency Response Centre Administration receives thousands of calls which can be classified as unnecessary each year. Many of these calls concern normal situations that are not emergencies. When you need help, call one of the helplines. They will serve you – with no rush! Call us – we will help, guide and instruct you!
The helpline numbers are there for you
When you call one of the non-urgent helplines, you keep the Emergency Response Centres' lines free for those who have real emergencies. If a tree falls across the road, for example, this is not an emergency unless there is a direct risk to people or the environment for some other reason.
Only call 112 in a pressing emergency. This way you can give a chance to someone who is facing a real emergency. Thank you for helping!
The helplines that you can call if your need for help is not urgent are there to provide information to citizens and reduce the number of unnecessary emergency calls.
Police Customer Service
The service provides general advice on non-urgent matters.
Call and ask! The police will help you.
- call 0295 419800
- on weekdays from 8:00 to 16:15
Medical Helpline
You can call the Medical Helpline if you have a sudden health problem and need emergency care services. Also guidance to social welfare services.
- call 116 117
- open 24/7
Maritime search and rescue
Help for those in distress or danger at sea.
You location will be transmitted automatically.
- call 0294 1000
- open 24/7
Poison Information Centre
Help with preventing and treating sudden cases of poisoning.
Call the centre and ask for advice if you suspect a poisoning.
- call 0800 147 111
- open 24/7
Helpline for children and young people
Helpline provided by the Mannerheim League for Child Welfare.
Confidential support for children and young people.
- call 116 111
- open Mon–Fri from 14:00 to 20:00 and Sat–Sun from 17:00 to 20:00
Road User's Hotline
Make reports on road condition and traffic problems.
You location will be transmitted automatically.
- call 0200 2100
- open 24/7
Crisis Helpline
Are you in a difficult life situation, or have you been through a distressing experience?
You can call the Crisis Helpline anonymously and confidentially.
- call 09 2525 0111
- open 24/7
Public Service Info
Guidance for users of public services.
- call 0295 000
- open Mon–Fri from 8:00 to 21:00 and Sat from 9:00 to 15:00
Ministry for Foreign Affairs’ 24/7 service
Advice for citizens who encounter emergencies and crises abroad.
- call +358 9 160 55555
- open 24/7